Shipping Policy
At Michael & James New York, we strive to make your shopping and delivery experience as simple and reliable as possible.
Below, you’ll find a full overview of how your order is processed and delivered.
Order Processing
Once your order has been placed, please allow 1 to 3 business days for processing.
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Orders placed during the week are typically processed within 1 business day.
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Orders placed on Friday evenings, weekends, or public holidays may require additional time before shipping.
After your order has been processed, it will be shipped and delivered within 5 to 15 business days, depending on your location and postal service workload.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team — we’re always happy to assist.
Placing an Order
Ordering from Michael & James New York is quick and secure:
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Visit the product page and click “Add to Cart.”
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Make sure you’ve selected the correct size, colour, or variant.
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Click “Proceed to Checkout.”
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Enter your shipping information carefully and confirm it is accurate.
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Click “Continue to Shipping.”
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Review your shipping address. All orders include free shipping as a token of appreciation to our customers.
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Click “Continue to Payment.”
You may choose from the following secure, SSL-encrypted payment options:
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Credit Card (Visa, Mastercard, AMEX, Maestro)
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EPS
After selecting your payment method, click “Complete Order” and follow the on-screen instructions to finalize your purchase.
If you experience any issue while placing your order, please contact our customer service team — we’ll be glad to help.
Shipping Costs
Shipping is completely free on all orders.
There is no minimum purchase requirement — every order ships directly to your home, 100% free of charge.
Shipping Your Order
Found the perfect piece to elevate your wardrobe?
We know you’re eager to receive it — that’s why we process and ship orders as quickly as possible.
To maintain fair prices and reduce environmental impact, we consolidate packages and ship them in bulk once our minimum batch quantity is reached.
This allows us to offer premium quality at accessible prices, while also supporting more sustainable shipping practices.
Please note that during periods of high demand or holidays, minor delays may occur.
We appreciate your patience and understanding as we work to get your order to you as soon as possible.
If you need your order shipped urgently, please email our team — we’ll do our best to accommodate your request.
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number by email so you can monitor your delivery in real time.
Please allow up to 3–5 business days after shipment for tracking updates to appear.
Order Marked as Delivered but Not Received
If your tracking information shows that your order has been delivered, but you haven’t received it, please:
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Double-check the shipping address on your order confirmation.
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Check with family members, neighbours, or building management in case the package was accepted on your behalf.
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Contact the carrier directly to request further delivery details.
Once the carrier confirms delivery to the correct address, the order is considered fulfilled and responsibility transfers to the customer.
While Michael & James New York cannot be held responsible for lost or stolen packages after confirmed delivery, our team will gladly assist you by:
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Providing the shipment and tracking details
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Helping open an investigation with the carrier
Delivery Times
Standard delivery times vary between 5–10 business days, depending on the destination, weather conditions, and customs clearance procedures.
Contact Us
If you have any questions regarding your order or delivery status, please reach out to us at:
📧 info@michaeljames-newyork.com